DataTrack System

The Data Track System is a support management system. This web-enabled software has been designed for call centers, help desks, customer support centers, IT departments, and software development teams. The program comprises of the Data Track Server, Desktop Client, and Web Client. It is an innovative and all-inclusive solution for all type and size of organizations.

The program facilitates work order tracking, escalation and automation, knowledge based asset management. The software also offers e-mail notifications, user-defined fields, and PC auditing and files attachment facility. The program facilitates quick implementation and deployment of the Data Track System with features like Active Directory, CSV, and database importers.

Data Track System is easy to use and affordable software. The Web Client in the program facilitates users to submit and track work orders from their own computers, via any modern browser. It allows them to find the integrated knowledge base for answer to a problem.

The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack System can be accomplished in minutes, with features like Active Directory, CSV, and database importers. The included Web Client allows users to easily submit and track work orders from their own computers, via any modern browser, while allowing them to search the integrated knowledge base for the answer to a problem.